Help Center

Find answers to common questions and get the support you need

Frequently Asked Questions

Getting Started

What is OptiArms and how does it work?

OptiArms is an advanced weapon detection system that uses intelligent video analysis to identify potential threats in real-time. Our system analyzes video feeds from security cameras to detect weapons with 99.8% accuracy in under 0.3 seconds.

How accurate is the detection system?

Our system achieves 99.8% accuracy in weapon detection, with continuous improvements through algorithm updates. The system is trained on millions of images and real-world scenarios to minimize false positives while maintaining high detection rates.

What types of weapons can OptiArms detect?

OptiArms can detect various types of weapons including handguns, rifles, knives, and other bladed weapons. Our system is trained to recognize weapons in different positions, lighting conditions, and partially concealed scenarios.

Installation & Setup

What are the system requirements?

OptiArms works with most modern IP cameras and security systems. Minimum requirements include: Internet connection, compatible camera system (1080p or higher recommended), and our edge computing device for local processing.

How long does installation take?

Installation typically takes 2-4 hours depending on the size of your facility and existing camera infrastructure. Our certified technicians handle the entire process including integration with your current security systems.

Can OptiArms integrate with existing security systems?

Yes, OptiArms is designed to integrate seamlessly with most existing security systems including VMS platforms, access control systems, and emergency notification systems. We support integration with major brands like Milestone, Genetec, and many others.

Troubleshooting

What should I do if I receive a false alarm?

While false alarms are rare, they can occur. When you receive an alert, first verify the threat through your camera system. If it's a false alarm, report it through your dashboard. This helps our system learn and improve accuracy over time.

The system is not detecting properly. What should I check?

First, ensure your cameras have clear view and adequate lighting. Check that your internet connection is stable. Verify that the OptiArms device is powered on and showing green status lights. If issues persist, contact our support team.

How do I update the system software?

OptiArms automatically updates its detection models and software. You'll receive notifications in your dashboard when updates are available. Critical security updates are applied automatically, while feature updates require your approval.

Technical & API

Is there an API for custom integrations?

Yes, OptiArms provides a RESTful API for custom integrations. You can receive real-time alerts, query detection history, and manage system settings programmatically. Full API documentation is available in your dashboard.

What programming languages are supported?

Our API is language-agnostic and works with any programming language that can make HTTP requests. We provide official SDKs for Python, JavaScript/Node.js, Java, and C#. Community-maintained libraries are available for other languages.