Privacy Policy

How we collect, use, and protect your information

Last Updated: Privacy Policy

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1. Overview

OptiArms, Inc. ("OptiArms," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, the "Service").

By using our Service, you consent to the data practices described in this statement. If you do not agree with the data practices described in this Privacy Policy, you should not use our Service.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

  • Name and contact information (email address)
  • Company name and job title
  • Account credentials (username and password)
  • Payment and billing information
  • Communication preferences
  • Any other information you choose to provide

2.2 Technical Information

We automatically collect certain technical information when you use our Service:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, clicks, navigation paths)
  • Log files and error reports
  • Cookies and similar tracking technologies

2.3 Security System Data

Our security detection system processes:

  • Video feed metadata (timestamps, camera locations, alert data)
  • Detection results and confidence scores
  • System performance metrics
  • Alert notifications and response data
Important: OptiArms does not store actual video footage unless explicitly configured by the customer. We only process video data in real-time for threat detection purposes.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision

  • Provide, maintain, and improve our security detection services
  • Process threat detection and send real-time alerts
  • Manage user accounts and authentication
  • Provide customer support and technical assistance

3.2 Communication

  • Send service-related notifications and updates
  • Respond to inquiries and customer support requests
  • Send marketing communications (with your consent)
  • Provide security alerts and system notifications

3.3 Analytics and Improvement

  • Analyze usage patterns to improve our services
  • Conduct research and development
  • Generate anonymized analytics and reports
  • Enhance security and prevent fraud

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except as described below:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Cloud hosting and data storage
  • Payment processing
  • Customer support services
  • Analytics and performance monitoring

4.2 Legal Requirements

We may disclose information when required by law or to:

  • Comply with legal obligations, court orders, or government requests
  • Protect our rights, property, or safety
  • Prevent fraud or illegal activities
  • Respond to emergencies involving threats to personal safety

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

5.1 Technical Safeguards

  • Encryption of data in transit and at rest
  • Secure authentication and access controls
  • Regular security audits and vulnerability assessments
  • Network security monitoring

5.2 Organizational Measures

  • Employee privacy and security training
  • Strict access controls and need-to-know basis
  • Regular policy reviews and updates
  • Incident response procedures
Note: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

  • Request access to your personal information
  • Receive a copy of your data in a portable format
  • Request correction of inaccurate information

6.2 Deletion and Restriction

  • Request deletion of your personal information
  • Restrict processing of your data
  • Object to certain types of processing

6.3 Marketing Communications

  • Opt out of marketing emails at any time
  • Update your communication preferences
  • Control cookie settings in your browser

7. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete such information immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

General Privacy Inquiries

privacy@optiarms.com

Data Protection Officer

dpo@optiarms.com

Mailing Address

OptiArms, Inc.
6545 MARKET AVE N STE 100
CANTON, OH 44721