Terms of Service

Legal terms and conditions for using OptiArms services

Last Updated: Terms of Service

1. Acceptance of Terms

By accessing, using, or subscribing to OptiArms' AI-powered weapon detection services (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our Service.

These Terms apply to all users of the Service, including but not limited to educational institutions, corporate entities, government agencies, and retail establishments.

Important: By using our Service, you represent that you are at least 18 years old and have the legal authority to enter into these Terms on behalf of your organization.

2. Service Description

2.1 Core Service

OptiArms provides advanced AI-powered weapon detection technology that analyzes video feeds in real-time to identify potential security threats and weapons. Our Service includes:

  • Real-time threat detection and alert systems
  • AI-powered video analysis and pattern recognition
  • Dashboard and analytics platform
  • Integration with existing security systems
  • 24/7 monitoring and support services

2.2 Service Limitations

While our AI technology is highly advanced, users acknowledge that:

  • No detection system is 100% accurate
  • False positives and negatives may occur
  • The Service is a tool to assist, not replace, human security personnel
  • Performance may vary based on environmental conditions

3. User Accounts and Registration

3.1 Account Creation

To use our Service, you must create an account and provide accurate, complete information. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Immediately notifying us of any unauthorized use
  • Keeping your account information up to date

3.2 Account Eligibility

Accounts may only be created by authorized representatives of legitimate organizations with valid security needs. We reserve the right to verify account information and refuse service to any organization.

4. Acceptable Use Policy

4.1 Permitted Uses

You may use our Service only for legitimate security purposes, including:

  • Protecting educational institutions, workplaces, and public spaces
  • Enhancing existing security measures
  • Complying with safety regulations and requirements
  • Supporting law enforcement and emergency response

4.2 Prohibited Uses

You may not use our Service to:

  • Violate any applicable laws or regulations
  • Infringe on privacy rights or conduct unauthorized surveillance
  • Discriminate against individuals or groups
  • Reverse engineer, modify, or tamper with our technology
  • Share access credentials with unauthorized parties

5. Service Availability and Support

While we strive to maintain 99.9% uptime, we do not guarantee uninterrupted service availability. Scheduled maintenance, updates, and unforeseen technical issues may result in temporary service interruptions.

Service Level Agreement: We provide 24/7 technical support and commit to responding to critical issues within 2 hours during business hours.

6. Intellectual Property Rights

OptiArms retains all rights, title, and interest in our AI technology, software, algorithms, and related intellectual property. Our Service is licensed, not sold, to you for the duration of your subscription.

You retain ownership of any data you input into our system, while granting us the right to process such data solely for the purpose of providing our Service.

7. Payment Terms and Billing

7.1 Subscription Fees

Service fees are based on your selected plan and are billed in advance. Payment terms include:

  • Monthly or annual billing cycles
  • Automatic renewal unless cancelled
  • 30-day payment terms for enterprise customers
  • Late payment fees may apply

7.2 Refund Policy

Refunds are available within 30 days of initial purchase for new customers. No refunds are provided for subsequent billing periods or after 30 days of service initiation.

8. Limitation of Liability and Warranties

8.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

8.2 Limitation of Liability

OptiArms' total liability shall not exceed the amount paid by you for the Service in the 12 months preceding the claim. We are not liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits, data, or business opportunities
  • Security incidents not caused by our negligence
  • Third-party actions or system failures

9. Termination

Either party may terminate the service agreement with 30 days' written notice. We may terminate immediately for breach of these Terms, non-payment, or illegal use of the Service.

Upon termination, your access to the Service will cease, and we will delete your data in accordance with our data retention policies.

10. Governing Law and Dispute Resolution

These Terms are governed by the laws of the United States. Any disputes will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

Before initiating arbitration, parties agree to attempt resolution through good faith negotiations for a period of 60 days.

11. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email and posted on our website at least 30 days before taking effect.

Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

12. Contact Us

For questions about these Terms of Service or legal matters, please contact us:

Legal Department

legal@optiarms.com

Contract Inquiries

contracts@optiarms.com

Mailing Address

OptiArms, Inc.
6545 MARKET AVE N STE 100
CANTON, OH 44721